HM
Hlanganisa M
1 reviews | Active since May 2018
10 Apr 2019, 10:57
I'm tired of Motorite Administrotors
I have been trying to cancel my service plan for the past 2 months and they are giving me a run-around for me to keep paying the monthly fee.
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Motorite Administrators's replyOfficial
10 Apr 2019, 14:03 Dear Sir,
Thank you kindly for the information provided for.
During our investigation of this complaint we established that cancellation was requested for on the 20/03/2019.
However – our records indicate that at that time there was an open / unpaid claim for the vehicles 90 000 km scheduled service. Therefore we could not commence with the cancellation requested due to such as we are liable to pay the service provider upon receipt of a valid invoice for their services rendered.
In addition – the refund amount could only be quoted upon payment of the claim in contention.
Our records further indicate that the invoice was duly received on the 01/04/2019 and duly paid on the 04/04/2019.
On even date the Motorite contact centre was contacted to advise on the cancellation requested, whereby the respective call centre agent sent the applicable cancellation form and requirements.
Upon receipt thereof on the 10/04/2019 was the applicable documentation received and sent for processing thereof.
Please note that Motorite have a turnaround time of 7-10 working days for cancellations to be submitted to the respective finance institutions. With WesBank – they however have their own internal processes whereby their turnaround time herewith is 30 days.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Motorite Administrators's reply10 Apr 2019, 14:03
Official
Dear Sir,
Thank you kindly for the information provided for.
During our investigation of this complaint we established that cancellation was requested for on the 20/03/2019.
However – our records indicate that at that time there was an open / unpaid claim for the vehicles 90 000 km scheduled service. Therefore we could not commence with the cancellation requested due to such as we are liable to pay the service provider upon receipt of a valid invoice for their services rendered.
In addition – the refund amount could only be quoted upon payment of the claim in contention.
Our records further indicate that the invoice was duly received on the 01/04/2019 and duly paid on the 04/04/2019.
On even date the Motorite contact centre was contacted to advise on the cancellation requested, whereby the respective call centre agent sent the applicable cancellation form and requirements.
Upon receipt thereof on the 10/04/2019 was the applicable documentation received and sent for processing thereof.
Please note that Motorite have a turnaround time of 7-10 working days for cancellations to be submitted to the respective finance institutions. With WesBank – they however have their own internal processes whereby their turnaround time herewith is 30 days.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.