How many times must I call for you to process my claim?

I'm sitting here stranded because I dont have a car, my car's engine packed up. I thought I was lucky to have a Motorite warranty but the consultant who's handling my claim has not spoken to me once since my claim was submitted on friday. Everytime I call he's not available or he's on another call but his colleagues are able to take my call. Is it 1 person handling warranties? The sad part is that I took the warrantee with the contract for the car, so its all paid. The car is collecting dust at the workshop waiting for authorisation. I've been calling since friday midday. I have no access to public transport, not even Uber. Nor do I have the money to hire a car. my claim reference is : CLAIM T409537 and I'm still waiting for James to call like he's been saying since friday!!