MT
Maritza T
1 reviews | Active since Oct 2024
30 Jan 2025, 09:05
HORRIBLE SERVICE
STAY FAR AWAY THEY HAVE ABSOLUTELY NO CUSTOMER SERVICE. IT'S BEEN A NIGHTMARE JUST TO GET THEM TO UPDATE THEIR SYSTEM WITH MY NEW BANKING DETAILS. BUT THEY GOT TIME TO SEND YOU AN EMAIL TELLING YOU YOUR DEBIT ORDER FAILED AND THEY CANCELED YOUR POLICY ON A NO REPLY EMAIL ADDRESS. WHAT A JOKE........
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Replies (3)
Motorite Administrators's replyOfficial
30 Jan 2025, 09:15Hello Maritza T, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply30 Jan 2025, 09:15
Official
Hello Maritza T, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MT
Maritza T's updateReviewer Update
30 Jan 2025, 11:41Thank you and this is the reply I received after my complaint "I rest my case"
Good morning Miss Terblanche, Thank you for the email. Kindly be advised that policy is cancelled. Kind Regards Elizabeth Lesenyeho
Good morning Miss Terblanche, Thank you for the email. Kindly be advised that policy is cancelled. Kind Regards Elizabeth Lesenyeho
MT
Maritza T's update30 Jan 2025, 11:41
Reviewer Update
Thank you and this is the reply I received after my complaint "I rest my case"
Good morning Miss Terblanche, Thank you for the email. Kindly be advised that policy is cancelled. Kind Regards Elizabeth Lesenyeho
Good morning Miss Terblanche, Thank you for the email. Kindly be advised that policy is cancelled. Kind Regards Elizabeth Lesenyeho
Motorite Administrators's replyOfficial
30 Jan 2025, 13:52Dear Maritza T Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***1, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply30 Jan 2025, 13:52
Official
Dear Maritza T Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***1, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division