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Nonjabulo N

1 reviews | Active since Oct 2025

01 Oct 2025, 12:35

Good day my name is nonjabulo Mbele, my husband passed away in 28 June 2025 he had a car insurance with motorite policy number:***9 his name was Maxwell Sifiso Mbele, it's been 3 months now motorite is not saying anything about settling the car ( i 20

Good day my name is nonjabulo Mbele, my husband passed away in 28 June 2025 he had a car insurance with motorite policy number:***9 his name was Maxwell Sifiso Mbele, it's been 3 months now motorite is not saying anything about settling the car ( i 20 Hyundai) I did give them all the documents they wanted if I phone the guy from motorite I don't get hold of him anymore, I tried calling wesbank to find out what is the problem i found out that the insurance was written it's was an excident but my husband's death was a natural death and then the lady from wesbank wrote that down,now wesbank is telling me that there are areas of R20000 that I need to pay i was shocked because how can they do areas on someone who has passed away and I made sure that in the first week he passed away I forwarded the documents to wesbank and after a week I forwarded the documents to motorite I was wondering if u could pls help me in this case my email is : *** and my cell number:*** thank u

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Replies (2)
Motorite Administrators
Motorite Administrators's reply01 Oct 2025, 13:15
Official
Hello Nonjabulo,

We acknowledge your complaint and apologize for the inconvenience caused. 
 
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. 
 
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. 
  
Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply10 Oct 2025, 11:20
Official
Dear Nonjabulo,
 
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. 
 
With reference to your complaint logged with us, Kindly note that we had shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. 
 
Kindly refer to your email regarding the merits of the matter and our findings thereof. 
 
Please feel free to contact us should you require additional information. 
 
Thank you for your cooperation and patience herein. 
Kind Regards,

Risk Management Complaints Division