PS
Pieter S
1 reviews | Active since Apr 2014
04 Jan 2021, 10:41
Give the service u promised when we signed u as a warrantee company
No reply on claim I handed in beginning December 2020already for something I paid cash because I could not wait a year until they decided what to pay me and in that process I loose my Job . Spoke to a consultant that advice me what paperwork to send in and the mail address for them to revise and till today not even a reply . I also see that on hello Peter their name is running away with them . Not in good service but the way they treat people that hand money freely to them and trusting them to stand by them in need .
Helpful (0)
Replies (4)0
Replies (4)PS
Motorite blatantly ignored the item I claimed for on my car and they claim its not a thermostat issue because the diagnostic report doesn’t say its a thermostat issue in the claim. They wont even meet you half way in making arrangement to assist with either taking care of the 50% of the claim quote. I am still waiting to also the email saying why the claim was rejected as this was only communicated with my RMI!!!
Pieter S's updateReviewer Update
04 Jan 2021, 10:50I will also tell u this .If I won't be helped with my claim I will be writing a mail to each and every bank in South Africa with all on Helo Peter how u guys go to work to make sure u will get noticed when a warranty gets sold with a car dealer in future believe me .
We are tired of company's getting served money we have to pay for a u u just keep laugh thing all the way to the bank .
We are tired of company's getting served money we have to pay for a u u just keep laugh thing all the way to the bank .
NM
Nthabiseng M
1 reviews | Active since Nov 2020
17 Nov 2020, 20:02
Pathetic service
Motorite blatantly ignored the item I claimed for on my car and they claim its not a thermostat issue because the diagnostic report doesn’t say its a thermostat issue in the claim. They wont even meet you half way in making arrangement to assist with either taking care of the 50% of the claim quote. I am still waiting to also the email saying why the claim was rejected as this was only communicated with my RMI!!!
PS
Pieter S's update04 Jan 2021, 10:50
Reviewer Update
I will also tell u this .If I won't be helped with my claim I will be writing a mail to each and every bank in South Africa with all on Helo Peter how u guys go to work to make sure u will get noticed when a warranty gets sold with a car dealer in future believe me .
We are tired of company's getting served money we have to pay for a u u just keep laugh thing all the way to the bank .
We are tired of company's getting served money we have to pay for a u u just keep laugh thing all the way to the bank .
NM
Nthabiseng M
1 reviews | Active since Nov 2020
17 Nov 2020, 20:02
Pathetic service
Motorite blatantly ignored the item I claimed for on my car and they claim its not a thermostat issue because the diagnostic report doesn’t say its a thermostat issue in the claim. They wont even meet you half way in making arrangement to assist with either taking care of the 50% of the claim quote. I am still waiting to also the email saying why the claim was rejected as this was only communicated with my RMI!!!
Motorite Administrators's replyOfficial
04 Jan 2021, 13:45Dear Sir,
After a thorough review of your case, we analysed the voice recording from claims entry and it was advised to send the following documentation to *** to be forwarded to management for review and consideration:
• Invoice
• Proof of Payment
• Confirmation of failure (pictures of old parts)
• Proof of Servicing
• Written Failure Report
• Proof of Banking Details
We have queried with the claims refund department who have advised that no claim supporting documents have been received to date.
Please be so kind as to forward us the email sent for further investigative purposes.
Motorite’s review of the claim and all related information does in no way confirm any assistance - the claims team leader will review all documentation and claim validity.
Thank you for your cooperation and patience herein.
After a thorough review of your case, we analysed the voice recording from claims entry and it was advised to send the following documentation to *** to be forwarded to management for review and consideration:
• Invoice
• Proof of Payment
• Confirmation of failure (pictures of old parts)
• Proof of Servicing
• Written Failure Report
• Proof of Banking Details
We have queried with the claims refund department who have advised that no claim supporting documents have been received to date.
Please be so kind as to forward us the email sent for further investigative purposes.
Motorite’s review of the claim and all related information does in no way confirm any assistance - the claims team leader will review all documentation and claim validity.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply04 Jan 2021, 13:45
Official
Dear Sir,
After a thorough review of your case, we analysed the voice recording from claims entry and it was advised to send the following documentation to *** to be forwarded to management for review and consideration:
• Invoice
• Proof of Payment
• Confirmation of failure (pictures of old parts)
• Proof of Servicing
• Written Failure Report
• Proof of Banking Details
We have queried with the claims refund department who have advised that no claim supporting documents have been received to date.
Please be so kind as to forward us the email sent for further investigative purposes.
Motorite’s review of the claim and all related information does in no way confirm any assistance - the claims team leader will review all documentation and claim validity.
Thank you for your cooperation and patience herein.
After a thorough review of your case, we analysed the voice recording from claims entry and it was advised to send the following documentation to *** to be forwarded to management for review and consideration:
• Invoice
• Proof of Payment
• Confirmation of failure (pictures of old parts)
• Proof of Servicing
• Written Failure Report
• Proof of Banking Details
We have queried with the claims refund department who have advised that no claim supporting documents have been received to date.
Please be so kind as to forward us the email sent for further investigative purposes.
Motorite’s review of the claim and all related information does in no way confirm any assistance - the claims team leader will review all documentation and claim validity.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
PS
Pieter S's updateReviewer Update
12 Jan 2021, 07:068 day later from the day I put this on Hello peter and still no reply to this claim after I send them all the proof they needed answered me back that they received it and send to the necessary people for evaluation.
Looks like the people on this site is correct about Motorite . If no further communication I will we giving this case over to ombudsman to handle this situation . I'm not giving my money freely no people that won't do what they promise just to **** u out of your money .
Regards
Looks like the people on this site is correct about Motorite . If no further communication I will we giving this case over to ombudsman to handle this situation . I'm not giving my money freely no people that won't do what they promise just to **** u out of your money .
Regards
PS
Pieter S's update12 Jan 2021, 07:06
Reviewer Update
8 day later from the day I put this on Hello peter and still no reply to this claim after I send them all the proof they needed answered me back that they received it and send to the necessary people for evaluation.
Looks like the people on this site is correct about Motorite . If no further communication I will we giving this case over to ombudsman to handle this situation . I'm not giving my money freely no people that won't do what they promise just to **** u out of your money .
Regards
Looks like the people on this site is correct about Motorite . If no further communication I will we giving this case over to ombudsman to handle this situation . I'm not giving my money freely no people that won't do what they promise just to **** u out of your money .
Regards
PS
Pieter S's updateReviewer Update
14 Jan 2021, 07:44I'm so please with Motorite that assisted me in this critical time of covid and stepped up to the plate and paying me out something for the repairs I done my vehicle . I'm also apologizing to push so hard but please understand were we coming from as well with claims. I give u a thumbs up .Thank u
PS
Pieter S's update14 Jan 2021, 07:44
Reviewer Update
I'm so please with Motorite that assisted me in this critical time of covid and stepped up to the plate and paying me out something for the repairs I done my vehicle . I'm also apologizing to push so hard but please understand were we coming from as well with claims. I give u a thumbs up .Thank u