Frustrating poor service

I took a shortfall cover with Motorite/motovantage in August 2022 through a dealer when I bought my car.

20 September 2022 I received the first email stating that the debit order didn't go through, I then called and spoke to a consultant. I explained that I did not receive any notification from my bank informing me of an unsuccessful debit order like they would usually do. I confirmed my banking details and debit order date over the phone with the consultant, she said to me that there was a system error sending clients emails of unsuccessful debit orders so she thinks this is the case. She said she will check with the relevant department.

6th of October 2022 I received a letter to inform me that my policy has been cancelled due to 2 unsuccessful debit orders. I called in again on the 7 October 2022, I spoke to Cameron who confirmed that they had captured my account number incorrectly and asked that i send through my bank details confirmation which i did. He said he would correct this and request for the policy to be reinstated, which was done then I made arrangements with him for the missed 2 premiums to be debited on 10th October 2022. The debit order did not go through as arranged, so I sent Cameron an email to follow up, he never responded.

I decided to call again on the 13th October 2022 and spoke to Nathan. I explained the whole story, he confirmed that no correction was made on the system. I immediately forwarded the same banking details confirmation letter to him. He called back the same day to confirm that the account number was corrected and they will confirm when the special debit order for the missed 2 premiums will go through. To my surprise the very same day later I received a confirmation of policy cancellation letter, which I forwarded to Nathan. He responded on the 14th October 2022 stating that he will send it to cancellation team and revert back to me. When I followed up with him later that day he said he was waiting for feedback on the reinstatement of my policy only after that i could make arrangements for the missed debit orders.

I have even offered them to give me banking details so I can make payment and put this issue to rest. This is exhausting and pathetic, a simple issue is taking so much time, efforts and money from me to be resolved.