Frustrating Claims Experience

Since I took my vehicle in for repairs on the 6th June 2021, I have experienced a highly frustrating claims process with Motorite. The value of the claim required an extended claims process, which I understood and accepted. It took their assessor two weeks just to get to the dealership & assess the vehicle.

However to date, I still have not yet received a claims outcome even though my car has been at the dealership for well over a month now. I am getting increased pressure for the vehicle to move out of the dealership as they have a turn-around time for repairs. All of which have been explained to Motorite without any urgency being shown on their part

To make matters worse, I was advised on Friday 2nd July that my claim has been escalated to management and that I will receive feedback by COB, nothing materialized. That was the last communication from Motorite and all my emails this week have been ignored without response.

I tried to resolve this situation amicably, however I am now forced to place my complaint on such channels with the hope that I will finally be able to get an outcome and assistance from my insurer