SM
Stacey M
1 reviews | Active since Oct 2015
27 Oct 2015, 16:24
Frustrating cancellation policy!!!
I am extremely annoyed and frustrated with the amount of time and effort required to cancel a policy which was sold to me over the phone!<br> <br> When the policy was sold to me I was placed under the impression that it was necessary to have and that my factory warranty would not cover damages to my car - after I cleared up this hazy impression, I was advised to cancel this motorite policy as I was wasting my money! <br> <br> So the process started in AUGUST!!!<br> I have been struggling to cancel this \easy to sign up over the phone"contract for more than 2 months"
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Motorite Administrators's replyOfficial
29 Oct 2015, 11:05Hello S_Maritz,
Dear Madam,
The product that forms the basis of your complaint is a Options Motor Drive maintenance plan which provides cover for maintenance and mechanical repairs needed by the vehicle because of normal wear and tear and mechanical failure. It should be noted that your manufactures built in warranty does not provide cover for maintenance related repairs, that being the replacement of brakes pad, brakes discs, wiper blades etc. hence the reason why the product was offered to yourself. With this said you were placed in a position to make an informed decision of which you opted for the relevant product. Unfortunately in order for the cancellation to be processed you would need to comply with our internal cancellation procedures which is aligned to FICA legislation. We look forward to receiving the required documentation.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Madam,
The product that forms the basis of your complaint is a Options Motor Drive maintenance plan which provides cover for maintenance and mechanical repairs needed by the vehicle because of normal wear and tear and mechanical failure. It should be noted that your manufactures built in warranty does not provide cover for maintenance related repairs, that being the replacement of brakes pad, brakes discs, wiper blades etc. hence the reason why the product was offered to yourself. With this said you were placed in a position to make an informed decision of which you opted for the relevant product. Unfortunately in order for the cancellation to be processed you would need to comply with our internal cancellation procedures which is aligned to FICA legislation. We look forward to receiving the required documentation.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Motorite Administrators's reply29 Oct 2015, 11:05
Official
Hello S_Maritz,
Dear Madam,
The product that forms the basis of your complaint is a Options Motor Drive maintenance plan which provides cover for maintenance and mechanical repairs needed by the vehicle because of normal wear and tear and mechanical failure. It should be noted that your manufactures built in warranty does not provide cover for maintenance related repairs, that being the replacement of brakes pad, brakes discs, wiper blades etc. hence the reason why the product was offered to yourself. With this said you were placed in a position to make an informed decision of which you opted for the relevant product. Unfortunately in order for the cancellation to be processed you would need to comply with our internal cancellation procedures which is aligned to FICA legislation. We look forward to receiving the required documentation.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Madam,
The product that forms the basis of your complaint is a Options Motor Drive maintenance plan which provides cover for maintenance and mechanical repairs needed by the vehicle because of normal wear and tear and mechanical failure. It should be noted that your manufactures built in warranty does not provide cover for maintenance related repairs, that being the replacement of brakes pad, brakes discs, wiper blades etc. hence the reason why the product was offered to yourself. With this said you were placed in a position to make an informed decision of which you opted for the relevant product. Unfortunately in order for the cancellation to be processed you would need to comply with our internal cancellation procedures which is aligned to FICA legislation. We look forward to receiving the required documentation.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***