EH
Efraim H
1 reviews | Active since Aug 2018
20 Apr 2022, 14:01
***** Services
I dropped my car for service this morning, I have a service plan with Motorite, I confirmed if the dealer takes Motorite and they said they do, now we're both on the line to get authorization, I used over R200 airtime today and I'm still on hold to talk to someone at claims, the dealer has been on hold since morning, this means I won't have transport tomorrow. Why are they in this business at all, this was supposed to be done in the morning. I'm driving to their offices now for that authorization
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Replies (2)
Motorite Administrators's replyOfficial
20 Apr 2022, 14:20Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: OMS105593 (***6) - T568842TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply20 Apr 2022, 14:20
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: OMS105593 (***6) - T568842TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
21 Apr 2022, 13:31Dear Sir/Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply21 Apr 2022, 13:31
Official
Dear Sir/Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division