SM
Sanelisiwe M
1 reviews | Active since Aug 2020
26 Jul 2022, 14:10
*****..!!!!
I bought my car in April 2022 with a Motorite extended service plan.. Today on 26 July 2022 I booked my car in for service and I'm being told my service plan got canceled or "not taken up" WHICH I WAS ALSO NOT NOTIFIED ABOUT but they also say my finance house paid for this 4 year service plan UP FRONT...!!!!! They have no record of me or anyone asking for this policy to be canceled now I have to pay for this service out my pocket.. Really taking this up further because is clear ***** as no one received any refund of this upfront payment that Motorite got from MFC, no one sent a cancelation letter and I clearly took this policy up because I have a signed contract from just 3 months ago.!!!!!
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Motorite Administrators's replyOfficial
26 Jul 2022, 14:24Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: ZAUMIC*** (***0)TIA Reference/Case Number: ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply26 Jul 2022, 14:24
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: ZAUMIC*** (***0)TIA Reference/Case Number: ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
27 Jul 2022, 09:56 Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply27 Jul 2022, 09:56
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division