RM
Refilwe M
1 reviews | Active since Sept 2024
15 Nov 2024, 18:35
FNB Tyre and Rim-POOR SERVICE
I placed a claim in my FNB Tyre and run policy on the 4th of November 2024 for Tyre damage. To this day, the claims has not been approved despite numerous emails and phone calls to follow up on this claim. I have been sent from pillar to post regarding this claim and I am truly at my wits end!
Please I get urgent attention to this claim. I have been travelling with a spare tyre for over weeks. Please can the be sorted out with the urgency with which my account is being debited!!!!!
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Replies (2)
Motorite Administrators's replyOfficial
18 Nov 2024, 08:02 Hello Refilwe M, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply18 Nov 2024, 08:02
Official
Hello Refilwe M, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
19 Nov 2024, 13:04Dear Refilwe M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply19 Nov 2024, 13:04
Official
Dear Refilwe M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division