EXTREMELY POOR SERVICE, NOT EXISTENT ACTUALLY

The poorest service i ever came across, you hold for 20 to 30 minutes, cannot get thru to the correct department. Amazing how quickly they can smear a policy of on you and take your money, Yet when you ask for service assistance it is completely non existent, Namhla Mbinde transferred me to claims to speak to James or Quintin, that never happened, i phone again whereby i was transferred to the wrong department again, @#$@n amazing that service delivery has no value anymore, no pride no ownership of anything. so after 40 minutes i am still trying to get to speak to someone who can authorize a simple service plan that was not loaded on inception, wow.