Extremely horrible service

It is funny, sad, emotionally and mentally draining how one has to beg and beg and beg for a service provider to provide for the service you pay money for on monthly basis. It is actually abuse for one to going through such a hard time to get this company to approve for my warranty services. Its been over 10 days now since my dealership sent a warranty quotation to be approved by this company for my car to be serviced but till today they have not approved it. I call day in and day out with my own airtime, speak to different consultants who gives me different stories which are lies everyday regarding the approval, but guess what even today im sitting with a promise that my claim is with management and will be approved before end of the day. In these past 10 days i have asked for management to call me and consultants promised they would call me, but ofcoz i am not important as an african client and no manager nor consultant has ever bothered updating me. Motorite is playing games that are very bad, abusing their clients and try so hard to drain their clients only to avoid paying for services and warranties. They are stalling on approving this warranty service, even after i emphasized on how much i need the car, as its for business (my kids bread is taken from their mouth), but they dont care at all. If one is thinking of associating themselves with this company, please think twice and look into paying for services somewhere esle where they value their clients and treat them with respect.