KP
Krishna P

1 reviews | Active since Nov 2015

29 Aug 2022, 14:16

Extended Warranty

I took an Extended Warranty of 3 years/60000km from Motovantage this month after expiry of my BMW Motor Plan and unfortunately my car broke down with engine overheating just after 1-2 week of policy inception. Took my car to the BMW workshop and got an invoice of R18000+ which included R6000 for battery replacement (surprisingly in the last 5 years there was no issue with the battery).

I was feeling embarrassed to contact Motorite as it happened just after 1-2 week of policy inception so I requested BMW to cover the cost as it just went out of warranty. After lot of discussion BMW said they will give discount on engine repair part, I'll have to cover shortfall of R5000 from my pocket and I have to replace/Claim Battery so I asked them to call MotoVantage/Motorite for Battery replacement and authorization came within 10 minutes for full amount that they quoted.

Even though I had to pay R5000 because BMW didn't come to the party to cover the full cost of repair, I'm so relaxed knowing Motorite/Motovantage have my back in future.

I'll highly recommend Motorite/MotoVantage for Extended Warranty, Scratch and dent removal

0
Replies (3)
Motorite Administrators
Motorite Administrators's reply29 Aug 2022, 14:25
Official
Dear Sir, 

Thank you for taking the time to express your appreciation and positive feedback, our service is committed to providing high quality care and services and meeting your needs. 

It is always gratifying to learn one’s employees are taking the time to make sure any queries / problems a customer may have are handled timely, responsive and cheerfully - feedback of this nature assists us in our quest in doing so. 

We very much appreciate your business and hope that you will remain a valued customer. 

Kind Regards, 

Risk Management Complaints Division 
KP
Krishna P's update29 Aug 2022, 15:03
Reviewer Update
Good Service bring business, I'm going to recommend to my friends and family
Motorite Administrators
Motorite Administrators's reply29 Aug 2022, 15:09
Official
Dear Sir,

Your above comments are noted.

We really appreciate your feedback and input.

Kind regards,

Risk Management Complaints Division