MM
MATSHIDISO M
1 reviews | Active since Dec 2013
25 Mar 2021, 12:29
Extended car Maintainancy plan
What this company did to me was uncalled for.i would like to use this platform to advise consumers to never take extended maintenance plan on the phone.
I did with motorite maintenance policy,as I travel a lot.when it was time to use the extended plan that I've been paying for for months I was taken from Piller next. I was told that the plan is cancelled with immediate effect I don't qualify as my car has skipped a service, which by then I wasn't the owner of the car.
Question is why was these not checked before they sell me the policy, imagine you had a plan ahead before time,now you gave to pay cash for services which you never planned for, worse that money I was paying never got back to me it went to the bank that finances the car
I don't wish anybody to go through that, it's rude, inhuman and betrayal, worse you spend more on calling them to get to the bottom of the case.
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Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
25 Mar 2021, 12:38Dear Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Best regards,
Motorite Administrators's reply25 Mar 2021, 12:38
Official
Dear Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Best regards,
Motorite Administrators's replyOfficial
26 Mar 2021, 08:47Dear Madam,
It is pertinent to mention that it is a condition of this plan that the vehicle shall be serviced and maintained in accordance with the frequency and content stipulated by the Manufacturer in the Service Schedule of the owner’s handbook. Record of every service carried out in terms of the Manufacturers Servicing Requirements, as stated in the Service Schedule of the owner’s handbook, must be kept.
During our investigation of this complaint it was established that the sale of this product was facilitated telephonically through an independent company called, The Engine Room Direct Solutions (Pty) Ltd. whereby the product was marketed and sold to you.
Upon analysis of the voice recording from point of sale we established that when the sales consultant queried if all the services are up to date according to Audi’s manufacturer specifications, a clear “yes” was given.
Our records indicate that upon receiving your vehicles service record we established that your vehicles 45 000 km scheduled service was skipped therefore, evident that the vehicles service record was irregular, outside of the manufacturer’s specifications.
Due to the vehicle not having an up-to-date service history, which is in contravention of the policy terms and conditions - Motorite then proceeded to cancel the WesBank extended maintenance plan with a full refund less bank commission and charges.
Kindly note that the product is loaded over the balance of the vehicle asset and finance period and not just over the period of the contract, whereby the cost price of the maintenance plan was paid up front to Motorite and this amount was financed over the full term of your contract inclusive of interest.
Therefore – upon cancellation the quoted refund amount will go back to the account from which it came, being said vehicle asset and
finance account.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
It is pertinent to mention that it is a condition of this plan that the vehicle shall be serviced and maintained in accordance with the frequency and content stipulated by the Manufacturer in the Service Schedule of the owner’s handbook. Record of every service carried out in terms of the Manufacturers Servicing Requirements, as stated in the Service Schedule of the owner’s handbook, must be kept.
During our investigation of this complaint it was established that the sale of this product was facilitated telephonically through an independent company called, The Engine Room Direct Solutions (Pty) Ltd. whereby the product was marketed and sold to you.
Upon analysis of the voice recording from point of sale we established that when the sales consultant queried if all the services are up to date according to Audi’s manufacturer specifications, a clear “yes” was given.
Our records indicate that upon receiving your vehicles service record we established that your vehicles 45 000 km scheduled service was skipped therefore, evident that the vehicles service record was irregular, outside of the manufacturer’s specifications.
Due to the vehicle not having an up-to-date service history, which is in contravention of the policy terms and conditions - Motorite then proceeded to cancel the WesBank extended maintenance plan with a full refund less bank commission and charges.
Kindly note that the product is loaded over the balance of the vehicle asset and finance period and not just over the period of the contract, whereby the cost price of the maintenance plan was paid up front to Motorite and this amount was financed over the full term of your contract inclusive of interest.
Therefore – upon cancellation the quoted refund amount will go back to the account from which it came, being said vehicle asset and
finance account.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Best regards,
Motorite Administrators's reply26 Mar 2021, 08:47
Official
Dear Madam,
It is pertinent to mention that it is a condition of this plan that the vehicle shall be serviced and maintained in accordance with the frequency and content stipulated by the Manufacturer in the Service Schedule of the owner’s handbook. Record of every service carried out in terms of the Manufacturers Servicing Requirements, as stated in the Service Schedule of the owner’s handbook, must be kept.
During our investigation of this complaint it was established that the sale of this product was facilitated telephonically through an independent company called, The Engine Room Direct Solutions (Pty) Ltd. whereby the product was marketed and sold to you.
Upon analysis of the voice recording from point of sale we established that when the sales consultant queried if all the services are up to date according to Audi’s manufacturer specifications, a clear “yes” was given.
Our records indicate that upon receiving your vehicles service record we established that your vehicles 45 000 km scheduled service was skipped therefore, evident that the vehicles service record was irregular, outside of the manufacturer’s specifications.
Due to the vehicle not having an up-to-date service history, which is in contravention of the policy terms and conditions - Motorite then proceeded to cancel the WesBank extended maintenance plan with a full refund less bank commission and charges.
Kindly note that the product is loaded over the balance of the vehicle asset and finance period and not just over the period of the contract, whereby the cost price of the maintenance plan was paid up front to Motorite and this amount was financed over the full term of your contract inclusive of interest.
Therefore – upon cancellation the quoted refund amount will go back to the account from which it came, being said vehicle asset and
finance account.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
It is pertinent to mention that it is a condition of this plan that the vehicle shall be serviced and maintained in accordance with the frequency and content stipulated by the Manufacturer in the Service Schedule of the owner’s handbook. Record of every service carried out in terms of the Manufacturers Servicing Requirements, as stated in the Service Schedule of the owner’s handbook, must be kept.
During our investigation of this complaint it was established that the sale of this product was facilitated telephonically through an independent company called, The Engine Room Direct Solutions (Pty) Ltd. whereby the product was marketed and sold to you.
Upon analysis of the voice recording from point of sale we established that when the sales consultant queried if all the services are up to date according to Audi’s manufacturer specifications, a clear “yes” was given.
Our records indicate that upon receiving your vehicles service record we established that your vehicles 45 000 km scheduled service was skipped therefore, evident that the vehicles service record was irregular, outside of the manufacturer’s specifications.
Due to the vehicle not having an up-to-date service history, which is in contravention of the policy terms and conditions - Motorite then proceeded to cancel the WesBank extended maintenance plan with a full refund less bank commission and charges.
Kindly note that the product is loaded over the balance of the vehicle asset and finance period and not just over the period of the contract, whereby the cost price of the maintenance plan was paid up front to Motorite and this amount was financed over the full term of your contract inclusive of interest.
Therefore – upon cancellation the quoted refund amount will go back to the account from which it came, being said vehicle asset and
finance account.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Best regards,