SB
Sandy B
1 reviews | Active since Apr 2020
01 Jun 2022, 15:50
EXTEMELY BAD SERVICE
I have received a welcome letter out of the blue regarding a new policy where I did not give any consent. Between Wesbank and Motovantage no one seems to take responsibility. I have been requesting the recordings, after three months they want to pass the buck now. Their service is extremely bad.
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Replies (2)
Motorite Administrators's replyOfficial
01 Jun 2022, 16:02 Dear Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: ZAALBE*** (***)
TIA Reference / Case Number: ***7
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply01 Jun 2022, 16:02
Official
Dear Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: ZAALBE*** (***)
TIA Reference / Case Number: ***7
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
02 Jun 2022, 13:44Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply02 Jun 2022, 13:44
Official
Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division