LT
Leon T
1 reviews | Active since Sept 2023
11 Oct 2024, 12:46
Exobortant quote
I have been trying to get a maintenance quote for my Hyundai vehicle for over a week now. I had to make numerous calls in and the sales person kept saying she emailed it to me. She constantly emailed the attachment with the incorrect vehicle. I called in again and she manually wrote down the values for a 2 year 40000km and 3 year 60000km which amounts to around R99000.00 & R119000.00. These prices are crazy. She says it's the system that generates this. Can I get clarity on this.
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Motorite Administrators's replyOfficial
11 Oct 2024, 12:58 Hello Leon T, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply11 Oct 2024, 12:58
Official
Hello Leon T, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
LT
Leon T's updateReviewer Update
11 Oct 2024, 19:15Good day
Someone did contact me and apologized for not following up with me after me leaving messages and emails. But I have not gotten a formal quote yet for the Hyundai i20 1.0 Tdgi FLUID DCT. I have given 3 different emails addresses and still no quote. What doesn't make sense is that I received a quote for the Haval which came through. The person did mention your systems had issues generating a quote for the Hyundai and therefore said she will send it later. A maintenance quote for R119000 sounds ridiculous. My vehicle is only doing 27000km. It is so hard to do business like this. Can a Manager contact me so I can get answers.
Someone did contact me and apologized for not following up with me after me leaving messages and emails. But I have not gotten a formal quote yet for the Hyundai i20 1.0 Tdgi FLUID DCT. I have given 3 different emails addresses and still no quote. What doesn't make sense is that I received a quote for the Haval which came through. The person did mention your systems had issues generating a quote for the Hyundai and therefore said she will send it later. A maintenance quote for R119000 sounds ridiculous. My vehicle is only doing 27000km. It is so hard to do business like this. Can a Manager contact me so I can get answers.
LT
Leon T's update11 Oct 2024, 19:15
Reviewer Update
Good day
Someone did contact me and apologized for not following up with me after me leaving messages and emails. But I have not gotten a formal quote yet for the Hyundai i20 1.0 Tdgi FLUID DCT. I have given 3 different emails addresses and still no quote. What doesn't make sense is that I received a quote for the Haval which came through. The person did mention your systems had issues generating a quote for the Hyundai and therefore said she will send it later. A maintenance quote for R119000 sounds ridiculous. My vehicle is only doing 27000km. It is so hard to do business like this. Can a Manager contact me so I can get answers.
Someone did contact me and apologized for not following up with me after me leaving messages and emails. But I have not gotten a formal quote yet for the Hyundai i20 1.0 Tdgi FLUID DCT. I have given 3 different emails addresses and still no quote. What doesn't make sense is that I received a quote for the Haval which came through. The person did mention your systems had issues generating a quote for the Hyundai and therefore said she will send it later. A maintenance quote for R119000 sounds ridiculous. My vehicle is only doing 27000km. It is so hard to do business like this. Can a Manager contact me so I can get answers.