NS
NQABISA S
1 reviews | Active since Mar 2016
02 Mar 2016, 12:02
Excuses & more excuses not to pay
My car has been sitting at Peugeot Fourways for a month now because Motorite is refusing to pay for my claim. After numerous communication between them and the dealer they still want the dealer to strip the engine whereas the dealer has clearly gave them a report of what is exactly wrong with the car. Surprising enough Motorite told me that if the dealer goes ahead and strip the engine and they find nothing wrong i will be liable for the stripping but its them who want the dealer to strip the engine. I did major repairs on that car last yr and I paid every cent from my own pocket. <br> <br> 90% of your customers are always complaining and you don't wonder why? Come on guys <br>
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Motorite Administrators's replyOfficial
04 Mar 2016, 12:07Hello Somdyala,
Dear Sir,
Motorite has reviewed your complaint and noted your comments. As per the policy terms and conditions, Motorite are at liberty to appoint an independent assessor at any point of the claim - It is important to note that Motorite has in its employment qualified motor vehicle technicians that form part of our claims department and claims management team respectively. Assessment reports supp**** are analysed in detail whereby a final decision is made, based on visuals, technical correctness, experience and factual information. Motorite needed to confirm the exact cause of failure and extent of damage to assess the policy liability to warrant assistance. Our records indicate that you have discussed the liability with the previous repairer as they had replaced your vehicles head gasket 4 000 km ago and the vehicle may be taken to them for warranty related assistance - This Claim was then Cancelled. Motorite duly apologizes for any inconvenience caused, however Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Mailto: ***
Dear Sir,
Motorite has reviewed your complaint and noted your comments. As per the policy terms and conditions, Motorite are at liberty to appoint an independent assessor at any point of the claim - It is important to note that Motorite has in its employment qualified motor vehicle technicians that form part of our claims department and claims management team respectively. Assessment reports supp**** are analysed in detail whereby a final decision is made, based on visuals, technical correctness, experience and factual information. Motorite needed to confirm the exact cause of failure and extent of damage to assess the policy liability to warrant assistance. Our records indicate that you have discussed the liability with the previous repairer as they had replaced your vehicles head gasket 4 000 km ago and the vehicle may be taken to them for warranty related assistance - This Claim was then Cancelled. Motorite duly apologizes for any inconvenience caused, however Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Mailto: ***
Motorite Administrators's reply04 Mar 2016, 12:07
Official
Hello Somdyala,
Dear Sir,
Motorite has reviewed your complaint and noted your comments. As per the policy terms and conditions, Motorite are at liberty to appoint an independent assessor at any point of the claim - It is important to note that Motorite has in its employment qualified motor vehicle technicians that form part of our claims department and claims management team respectively. Assessment reports supp**** are analysed in detail whereby a final decision is made, based on visuals, technical correctness, experience and factual information. Motorite needed to confirm the exact cause of failure and extent of damage to assess the policy liability to warrant assistance. Our records indicate that you have discussed the liability with the previous repairer as they had replaced your vehicles head gasket 4 000 km ago and the vehicle may be taken to them for warranty related assistance - This Claim was then Cancelled. Motorite duly apologizes for any inconvenience caused, however Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Mailto: ***
Dear Sir,
Motorite has reviewed your complaint and noted your comments. As per the policy terms and conditions, Motorite are at liberty to appoint an independent assessor at any point of the claim - It is important to note that Motorite has in its employment qualified motor vehicle technicians that form part of our claims department and claims management team respectively. Assessment reports supp**** are analysed in detail whereby a final decision is made, based on visuals, technical correctness, experience and factual information. Motorite needed to confirm the exact cause of failure and extent of damage to assess the policy liability to warrant assistance. Our records indicate that you have discussed the liability with the previous repairer as they had replaced your vehicles head gasket 4 000 km ago and the vehicle may be taken to them for warranty related assistance - This Claim was then Cancelled. Motorite duly apologizes for any inconvenience caused, however Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Mailto: ***