Dragging their feet

<p>My daughter's Mini Cooper S developed a back-fire so we dicided to book it in with Mini Boksburg on Thursday18 May 2017. I was phoned later that morning by Mini Boksburg advising me the cost of repairs was R29,000. Motorite would pay R16,000 and we'll have to pay R13,000 for the components/job not covered by the Policy. Realizing that it would be pointless to argue the matter and based on the fact that we needed to get the vehcile back on the road rather urgently, I asked them to proceed accordingly.</p> <p> </p> <p>All services were kept up to date on the Mini, so I assumed that there would be no hick-ups and asked Jenny to push to have repairs done asap as we needed the vehicle by Saturday for my daughter, who works ans stays in JHB, for use on Monday morning. We've had the Motorite warranty for years and NEVER skipped a beat (payment). I was in touch with Jenny at Mini Boksburg 5 times on Friday and every time I was told that she was still waiting for Motorite's approval on the part of the job they covered (which I was led to believe on Thurday already they would cover). Well it's now Sunday morning and we've heard nothing since!</p> <p> </p> <p>A not so happy customer!</p> <p>Albert Wessels</p>