Double debit “system glitch”

I am very unhappy with the way motorite conducts their business. 3 months ago “a system glitch” occurred on their side which resulted in accounts being double debited. After discovering this I contacted them and I was informed that I can reverse the debit order on my side, that was in August, then in September my account got double debited AGAIN, I called them and stayed on the line for about 30 minutes before they could answer and I was told the I’m so sorry, we will fix this story again, the lady who I spoke too even said please hold while I go speak to the finance department. She then assured me that will not happen again. Now in October my account was debited twice AGAIN, I called them and was informed that they will email the relevant department and get back to me close before close of business. This is so unfair that I cannot use my own money because some is failing to do their job. Clearly I will have to reverse this debit order again but what happens next month and the month after? This is messing up my profile. I am really tired of this. This I also mention how I communication was never sent out to apologise for the alleged system glitch, no explanation whatsoever