MC
Mahomed C
1 reviews | Active since Feb 2015
24 Nov 2023, 15:09
Don't purchase a Motorite Service Plan
I purchased a Motorite Service Plan for my vehicle and my car was due for a service last month October 2023. I booked my car in at Sandton BMW and I called on 25 October 2023 to get authorisation.
It is one month later on 24 November 2023 and I am still waiting for authorisation. I would not recommend this company. they are quick to take your money and very slow to authorise any service to your vehicle.
My reference number is ***8. This is a genuine case.
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Replies (2)
Motorite Administrators's replyOfficial
24 Nov 2023, 15:16 Hello Mahomed Chowan, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply24 Nov 2023, 15:16
Official
Hello Mahomed Chowan, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
28 Nov 2023, 14:27 Dear Mahomed Chowan, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply28 Nov 2023, 14:27
Official
Dear Mahomed Chowan, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division