Do NOT Take This Warranty - Grasping at straws looking for excuses not to pay.

<p> </p> <p>The reason we take a warranty is for peace of mind, but when you take a motorite warranty you get nothing but a poor reason why a claim cannot be paid.</p> <p>My Mercedes Benz suffered a stretched timing chain. I took the car to an accredited Bosch Garage. The claim was put through and the approved. </p> <p>The car was given back to me in perfect working condition. I drove the car and a week later (293km) I woke up one morning to my car not having any clutch. I put the car on a tow truck and had it sent back to the Bosch Garage who had called motorite and advised that the clutch plate needed to be replaced.</p> <p>Motorite sent an assessor to have a look at the failure and here’s the response I am given.</p> <p>I had been told that the clutch was failing at the time the car was given in for the timing chain replacement so it’s a so called “simultaneous claim”. How can this be a simultaneous claim if it happened 293km later! I was told that the clutch cannot fail in 293km and that it was failing for a long time that’s why they can’t pay. If I as a driver felt that that clutch was failing I would simply take the car into the workshop to get fixed RIGHT, I mean this is why I took a warranty RIGHT to be at Peace of mind when something happens to my car RIGHT (that’s how motorite put it to me when they wanted to sell me the product).Now here is the issue with this response. How can I send my car in for a timing chain replacement and the car given back to me in perfect working order, I mean the Bosch Garage with trained and qualified mechanics had never even felt or suspected a clutch issue. I as I driver have no idea what I failing clutch feels like hence the reason I send it to the professionals who themselves never raised the issue because they didn’t feel that there was any issue. I would understand if the problem was with the engine, I mean that’s the part of the car that was fixed but now it’s the gearbox which is a totally different part of the car. Here’s the other part when taking this warranty I took the most expensive option as Mercedes Benz parts don’t come cheap. My warranty covers the clutch etc.</p> <p>So motorite is making every excuse possible not to pay the claim. So please don’t use this company they will make you run circles, my car is in the workshop for 2 weeks for a claim of R7500 which Motorite wants me to pay for.</p> <p>Policy No:EIR09287W</p>