Hellopeter
Share Your Experience
AM
Adam M

1 reviews | Active since Oct 2019

14 Oct 2019, 09:48

Do not go anywhere near this company.

If you own a car service and repair shop, do not take any work from customers with a Motorite warranty. You will not get paid. I was stupid enough to take on another car with a Motorite at the end of last month after i swore to myself not to do it again. They have a system of changing invoice details including their address, so that they can delay the payment. the latest story is that they did not get our emailed invoice, even though they confirmed that they had received it while we were on the phone with them. I am part of a franchise group of 72 repair shops and have notified everyone in our group of this. I have now put a sign in our reception that notifies customers that we will not do any claims through Motorite. I am definitely going to tell everyone that asks to use Innovation group for their extended warranties, they are an absolute pleasure to deal with. Never ever again.

0
Replies (2)
Motorite Administrators
Motorite Administrators's reply14 Oct 2019, 12:02
Official
Dear Sir/Madam,  It is with great concern we received your e-mail outlining the problem you had with our service.  As a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers.  During our investigation of this complaint we established that the invoice was received on the 07/10/2019 however the invoice reflected our old Nanyuki address in Sunninghill. It was further advised to have the invoice amended to reflect our new business address and to return for applicable processing thereof.  Our records indicate that that the amended invoice was received on even date.  It is worthy to note that our turn-around time for claim payment is 7-10 working days, and we have app**** such from date of invoice received. Therefore – we are well within our service level agreement.  However – you had mentioned that the invoice was initially submitted on the 04/10/2019, please be so kind as to provide proof thereof in order for us to further investigate the matter.  I am pleased to inform you that the invoice has been processed for payment.  We hope this is sufficient to solve the issue and clear any remaining inconvenience.  Thank you for co-operation and patience herein. Kind Regards, 

Risk Management Complaints Division 
AM
Adam M's update14 Oct 2019, 12:28
Reviewer Update
Yes, I know, its a miracle. since I complained the lost invoice miraculously appeared and the payment has been processed. You forget that our phone calls are recorded and that your employee - Given - told us this morning that it would take 7 - 10 working days from today to get paid. if you are going to lie, then make sure that you are all on the same page.