gL
galeboe L
1 reviews | Active since Jan 2015
30 Mar 2023, 21:53
Dishonest and misleading
I have been with motorite since I bought my car back in 2019 and have always been happy; till recently when my cover was about to end. I took my car in for the 105000km service a bit late but the service was done anyway, but when I took it in for the 120000kms service I was told it was too early and I must bring it in later at 126000kms. I recently took it in and I was told it was too late and the warranty had lapsed so my car was not serviced
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Replies (2)
Motorite Administrators's replyOfficial
31 Mar 2023, 08:02 Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Policy Number: VOV03310X (***) TIA Reference / Case Number: ***8 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply31 Mar 2023, 08:02
Official
Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Policy Number: VOV03310X (***) TIA Reference / Case Number: ***8 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
03 Apr 2023, 11:27 Dear Sir, With reference to your complaint logged with Motorite on the 30/03/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply03 Apr 2023, 11:27
Official
Dear Sir, With reference to your complaint logged with Motorite on the 30/03/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division