MD
Mothusi D

1 reviews | Active since Apr 2021

01 Jul 2021, 14:28

Disgusting service once again

During the month of May 2021 I have the same incident that is happening again today. Is this going to be my journey with you until the policy comes to end with you?? May 2021 I was taken from pillar to post in order for my car to be repaired and finally after the mess that was created has been resolved then my car was repaired. Today I have taken my car for a service as it is almost due and again there is a problem with my policy???I mean what kind of incompetence is this?? My policy is active and only expiring Dec 2022 and it is up to date however I am not enjoying the benefits of having this policy with you. I cannot go on like this. Please fix your house and get this sorted before end of day tomorrow ... I need this car to be sorted as i am using this car for my every day personal life. I really cannot go on like.. This is the most painful journey I have ever been to... Really disgusting and disappointing to say the least... I cannot go on like this. I need this to be resolved asap before I take further action. I am sooo tired of the service I am getting... For it feels like I am being disrespected or taking advantage of me and I won't let that to continue for as long as I still the policy with you. Tomorrow before end of day I want my car to be fixed and ready for collection at the dealership... Mark my words.

0
Replies (3)
Motorite Administrators
Motorite Administrators's reply01 Jul 2021, 14:50
Official
Dear Sir / Madam,  We acknowledge receipt of your complaint received at our offices and duly noted your comments.  Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein.
Kind Regards,
MD
Mothusi D's update02 Jul 2021, 12:34
Reviewer Update
Thank you Motorite for resolving my frustration issue. I would like to give my gratitude more especially to William who showed commitment in resolving this, much appreciated. I hope we going to have a smooth operation going forward.
Motorite Administrators
Motorite Administrators's reply02 Jul 2021, 12:39
Official
 Dear Sir, 

Thank you for taking the time to express your appreciation and positive feedback, our service is committed to providing high quality care and services and meeting your needs. 

 Thank you for your cooperation and patience herein.
Kind Regards,