AN
Amanda N
1 reviews | Active since Feb 2014
08 May 2024, 10:47
Disgusting Service
I have a maintenance plan with them and I have been waiting for almost a week for them to approve repairs. They requested a list of supporting documents from the service provider and we have not received any feedback. Every month they deduct money from my account but when they have to pay for the services they send you from pillar to post. I bought my car in Oct 2023 as a used car with an existing manufacture warranty that was due to expire in 2024. I took an extended warranty with Motorite same October 2023 and now I have repairs to be done but they are giving me a run-around. It is so impossible to get hold of them on the phone and they are difficult to deal with. I hate this company so much.
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Replies (2)
Motorite Administrators's replyOfficial
08 May 2024, 11:23Hello Amanda, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply08 May 2024, 11:23
Official
Hello Amanda, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
08 May 2024, 15:32Dear Amanda, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply08 May 2024, 15:32
Official
Dear Amanda, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division