BK
Bianka K
1 reviews | Active since Jul 2015
18 Nov 2019, 10:39
Disgusting service and products at MOTORITE ADMINAS
Worst idea ever was to take a motorplan with MOTORITE administrators. Since April struggling For them to pay out claims. Arrogant, and not assisting at all. Disgusting service and products at motorite.
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Motorite Administrators's replyOfficial
18 Nov 2019, 11:25Dear Madam,
This serves to confirm that we have reviewed the merits of your complaint received on the 18/11/2019.
Please note that the policy terms and conditions require the claims process to be adhered to and authorization to be obtained prior to repairs being done to your vehicle. Our records indicate that no authorization was obtained prior to the repair being carried out.
This action disallowed us the opportunity to firstly validate the policy and secondly to assess our liability in order to determine the exact cause of failure that warrants assistance.
In order to validate a claim, the nature and extent of the damage needs to be assessed. All claims must be logged as soon as possible, and all failure reports, quotes and service records need to be submitted. The terms and conditions of a warranty normally require that approval of the claim be obtained prior to commencing with the repairs. With the exception of emergency repairs, a claim may be invalid if repairs are done without the necessary claim’s authorization.
However – Motorite app**** reasonability and fairness to the matter agreed to review and consider the merits of the claim in contention.
Therefore, to qualify an invoice, all the applicable details must be made available to claims prior to submitting a pay owner refund, in other words, please qualify the invoice and applicable information relating to the claim at hand.
To date – claims have requested for the outstanding proof of the vehicles service records which are yet to be received.
Servicing and maintenance of your vehicle in line with the manufacturers specifications is of vital importance, to firstly, keep your plan/policy valid and secondly to ensure the longevity of the vehicles mechanical components and the reasonable maintenance of the vehicle.
Please forward at your earliest convenience so that we can quickly and efficiently finalize this process for you.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
This serves to confirm that we have reviewed the merits of your complaint received on the 18/11/2019.
Please note that the policy terms and conditions require the claims process to be adhered to and authorization to be obtained prior to repairs being done to your vehicle. Our records indicate that no authorization was obtained prior to the repair being carried out.
This action disallowed us the opportunity to firstly validate the policy and secondly to assess our liability in order to determine the exact cause of failure that warrants assistance.
In order to validate a claim, the nature and extent of the damage needs to be assessed. All claims must be logged as soon as possible, and all failure reports, quotes and service records need to be submitted. The terms and conditions of a warranty normally require that approval of the claim be obtained prior to commencing with the repairs. With the exception of emergency repairs, a claim may be invalid if repairs are done without the necessary claim’s authorization.
However – Motorite app**** reasonability and fairness to the matter agreed to review and consider the merits of the claim in contention.
Therefore, to qualify an invoice, all the applicable details must be made available to claims prior to submitting a pay owner refund, in other words, please qualify the invoice and applicable information relating to the claim at hand.
To date – claims have requested for the outstanding proof of the vehicles service records which are yet to be received.
Servicing and maintenance of your vehicle in line with the manufacturers specifications is of vital importance, to firstly, keep your plan/policy valid and secondly to ensure the longevity of the vehicles mechanical components and the reasonable maintenance of the vehicle.
Please forward at your earliest convenience so that we can quickly and efficiently finalize this process for you.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply18 Nov 2019, 11:25
Official
Dear Madam,
This serves to confirm that we have reviewed the merits of your complaint received on the 18/11/2019.
Please note that the policy terms and conditions require the claims process to be adhered to and authorization to be obtained prior to repairs being done to your vehicle. Our records indicate that no authorization was obtained prior to the repair being carried out.
This action disallowed us the opportunity to firstly validate the policy and secondly to assess our liability in order to determine the exact cause of failure that warrants assistance.
In order to validate a claim, the nature and extent of the damage needs to be assessed. All claims must be logged as soon as possible, and all failure reports, quotes and service records need to be submitted. The terms and conditions of a warranty normally require that approval of the claim be obtained prior to commencing with the repairs. With the exception of emergency repairs, a claim may be invalid if repairs are done without the necessary claim’s authorization.
However – Motorite app**** reasonability and fairness to the matter agreed to review and consider the merits of the claim in contention.
Therefore, to qualify an invoice, all the applicable details must be made available to claims prior to submitting a pay owner refund, in other words, please qualify the invoice and applicable information relating to the claim at hand.
To date – claims have requested for the outstanding proof of the vehicles service records which are yet to be received.
Servicing and maintenance of your vehicle in line with the manufacturers specifications is of vital importance, to firstly, keep your plan/policy valid and secondly to ensure the longevity of the vehicles mechanical components and the reasonable maintenance of the vehicle.
Please forward at your earliest convenience so that we can quickly and efficiently finalize this process for you.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
This serves to confirm that we have reviewed the merits of your complaint received on the 18/11/2019.
Please note that the policy terms and conditions require the claims process to be adhered to and authorization to be obtained prior to repairs being done to your vehicle. Our records indicate that no authorization was obtained prior to the repair being carried out.
This action disallowed us the opportunity to firstly validate the policy and secondly to assess our liability in order to determine the exact cause of failure that warrants assistance.
In order to validate a claim, the nature and extent of the damage needs to be assessed. All claims must be logged as soon as possible, and all failure reports, quotes and service records need to be submitted. The terms and conditions of a warranty normally require that approval of the claim be obtained prior to commencing with the repairs. With the exception of emergency repairs, a claim may be invalid if repairs are done without the necessary claim’s authorization.
However – Motorite app**** reasonability and fairness to the matter agreed to review and consider the merits of the claim in contention.
Therefore, to qualify an invoice, all the applicable details must be made available to claims prior to submitting a pay owner refund, in other words, please qualify the invoice and applicable information relating to the claim at hand.
To date – claims have requested for the outstanding proof of the vehicles service records which are yet to be received.
Servicing and maintenance of your vehicle in line with the manufacturers specifications is of vital importance, to firstly, keep your plan/policy valid and secondly to ensure the longevity of the vehicles mechanical components and the reasonable maintenance of the vehicle.
Please forward at your earliest convenience so that we can quickly and efficiently finalize this process for you.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division