1 reviews | Active since May 2012
DISGUSTING CUSTOMER SERVICE
<p>I took my car in to a Ford Dealership as i am still under warranty with the dealership where i bought the car, i have encountered issues with the car and took in to Rord for repairs. I booked the car in on Tuesday and documents were submitted by Ford to Motorite and they denied getting the email. Today is Thurday i still have no car of which i decided to call Motorite and find out why it is taking so long for approval, i spoke to Kefentse who didnt give at damn about my problem. He says there is a queue and im still in the quueue and he doesnt know when i will get a response and i must just wait. Im actually disgusted on how Motowrong treats customers, i wanted to take out a car service plan with them but with the experience i have had i will not put myself through that. Day 3 no word and no car, i was just brushed off and told to wait!!!!! With the reviews i have read it goes to show that this company is a *******!</p>
Dear Madam,
Motorite has reviewed your complaint and have duly noted your comments.
It must be noted that your claim in contention was only logged with Motorite yesterday the 17/05/2017. Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as these determine the overall outcome of the claim.
Our claims department have advised that an outcome of the claim will be provided for shortly - Your patience and co-operation is highly valued.
Kind Regards
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Dear Madam,
Motorite has reviewed your complaint and have duly noted your comments.
It must be noted that your claim in contention was only logged with Motorite yesterday the 17/05/2017. Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as these determine the overall outcome of the claim.
Our claims department have advised that an outcome of the claim will be provided for shortly - Your patience and co-operation is highly valued.
Kind Regards
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Well well why am i not surprised my claim just got rejected, can you guys explain to me what is it exactly that you cover? it seems as though you regret every claim processed, i have a copy of my policy and everything that has bee. I want to know to why this claim why rejected???????
Well well why am i not surprised my claim just got rejected, can you guys explain to me what is it exactly that you cover? it seems as though you regret every claim processed, i have a copy of my policy and everything that has bee. I want to know to why this claim why rejected???????