JM
Jeffrey M
1 reviews | Active since Aug 2011
23 Jul 2021, 12:06
Disgusted
Claim rejection with no technical assessment done and failing to note that quoted terms don't match what I have. No further response received. Not expecting a response as I just want to cancel my cover since its useless when you need to make use of it. I still however have a request for the technical assessment as to how you can reject claims based on assumptions. I have also requested a refund to the remaining year as I paid upfront for the cover. Cancellation request was sent yesterday without any further indication of the next steps. Before I also get given the runaround I have submitted all requested documents and the additional Car finance statement which is not indicated as required in the cancellation form.
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Replies (4)0
Replies (4)
Motorite Administrators's replyOfficial
23 Jul 2021, 12:30Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply23 Jul 2021, 12:30
Official
Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
23 Jul 2021, 13:51Dear Sir,
Motorite has reviewed your complaint and duly noted your comments. Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite has reviewed your complaint and duly noted your comments. Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply23 Jul 2021, 13:51
Official
Dear Sir,
Motorite has reviewed your complaint and duly noted your comments. Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite has reviewed your complaint and duly noted your comments. Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
JM
Jeffrey M's updateReviewer Update
26 Jul 2021, 11:24I have submitted cancellation to the policy however I'm not able to get through to the claims department. The ladies in customer support state that in order for the policy to be cancelled I need to have the claim closed. I have not heard any feedback with regards to the cancellation submitted apart that claim is still open when I call in and cannot speak to anyone when redirected as phone just rings. 15min+ then cuts.
Please may it then be closed since there is no going forward anyway and I would like a refund to MY account and not wesbank as the policy is not financed by wesbank. I payed upfront for it direct to infiniti's business account and have attached all those documents with the cancellation request. I need this to be handled quick as we have no business together.
Please may it then be closed since there is no going forward anyway and I would like a refund to MY account and not wesbank as the policy is not financed by wesbank. I payed upfront for it direct to infiniti's business account and have attached all those documents with the cancellation request. I need this to be handled quick as we have no business together.
JM
Jeffrey M's update26 Jul 2021, 11:24
Reviewer Update
I have submitted cancellation to the policy however I'm not able to get through to the claims department. The ladies in customer support state that in order for the policy to be cancelled I need to have the claim closed. I have not heard any feedback with regards to the cancellation submitted apart that claim is still open when I call in and cannot speak to anyone when redirected as phone just rings. 15min+ then cuts.
Please may it then be closed since there is no going forward anyway and I would like a refund to MY account and not wesbank as the policy is not financed by wesbank. I payed upfront for it direct to infiniti's business account and have attached all those documents with the cancellation request. I need this to be handled quick as we have no business together.
Please may it then be closed since there is no going forward anyway and I would like a refund to MY account and not wesbank as the policy is not financed by wesbank. I payed upfront for it direct to infiniti's business account and have attached all those documents with the cancellation request. I need this to be handled quick as we have no business together.
Motorite Administrators's replyOfficial
26 Jul 2021, 11:32Good Morning Sir,
Please note that we have asked the respective claims agent to contact the repairer to cancel the claim in contention.
Kind Regards,
Risk Management Complaints Division
Please note that we have asked the respective claims agent to contact the repairer to cancel the claim in contention.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply26 Jul 2021, 11:32
Official
Good Morning Sir,
Please note that we have asked the respective claims agent to contact the repairer to cancel the claim in contention.
Kind Regards,
Risk Management Complaints Division
Please note that we have asked the respective claims agent to contact the repairer to cancel the claim in contention.
Kind Regards,
Risk Management Complaints Division