DM
Dineo M
1 reviews | Active since Jan 2022
27 Dec 2023, 15:07
Disappointing service !!!!
Talk about bad service, lack of attention to detail, lack of client support, lack of urgency, lack of feedback and Feedback. If only I knew. Look at me now , my car has been stuck for hours at the service centre with no response or feedback from motorrite
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Replies (2)
Motorite Administrators's replyOfficial
27 Dec 2023, 16:49Hello Dineo M, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply27 Dec 2023, 16:49
Official
Hello Dineo M, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
28 Dec 2023, 08:13Dear Mrs. D Motlhamme Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***7, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply28 Dec 2023, 08:13
Official
Dear Mrs. D Motlhamme Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***7, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division