1 reviews | Active since Feb 2020
Disappointed - Cheaper but very nasty - stick to dealer plans
I purchased a maintenance plan in May 2019 and now my car has gearbox issues.....motorite is refusing to pay - 1. there is a clause in the policy which is not disclosed when I was sold the policy (engine and gearbox damage is limited to R10 000)....I think this is a significant clause that should be brought to the customers attention....now it feels like I was hoodwinked cos I have now essentially purchased an expensive 'service plan' 2. They are not paying even the R10 000 because my car has not travelled 10 000kms since inception of the policy - this clause states wear and tear items but my issue is a mechanical problem.....go figure.
it is also impossible to get through to the claims department via telephone (was on hold for over 20minutes) and zero response to my email outlining my issue with all relevant reference numbers. And their response to the dealer is "tell the customer to call us if they want to dispute".....top class customer service....LOL
Very disappointed......please read the contract carefully, which by the way only gets sent to you after you have signed and paid the premium.
Called customer service and what do you know its a "admin error"...but now my car sits at the dealership waiting for Motorite to fix their admin error. Nobody can tell me how long it will take, while I am inconvenienced and sit without my car.
I did not get the sense that everything was being done for me as a customer to speedily resolve what is their error.
Again, don't be fooled by the price....if you drive an Audi, extend your freeway plan with Audi.
Motorite.....Never again!!!!
Called customer service and what do you know its a "admin error"...but now my car sits at the dealership waiting for Motorite to fix their admin error. Nobody can tell me how long it will take, while I am inconvenienced and sit without my car.
I did not get the sense that everything was being done for me as a customer to speedily resolve what is their error.
Again, don't be fooled by the price....if you drive an Audi, extend your freeway plan with Audi.
Motorite.....Never again!!!!