S
Sibonisiwe
1 reviews | Active since May 2025
17 Feb 2026, 08:10
Disapointing !!! Wesbank / Motorite Administrators/ The Engine room Direct solution
I have been paying a premium on this policy since September last year. I was recently informed that the policy had been set up incorrectly and that I would receive a refund. However, I have not received any communication regarding the updated or corrected policy details.
In addition, I have not received any communication about the refund process or timeline.
I contacted your call centre today and was left waiting for approximately 10 minutes without assistance. When my call was eventually answered, I was advised that Nqobile would call me back. I have not received any follow-up call for the entire day.
This lack of communication and follow-through is extremely disappointing
Helpful (0)
Replies (6)0
Replies (6)
Motorite Administrators's replyOfficial
17 Feb 2026, 10:12Hello Sibonisiwe,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply17 Feb 2026, 10:12
Official
Hello Sibonisiwe,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
S
Sibonisiwe's updateReviewer Update
18 Feb 2026, 12:48This looks like an automated response !!
I still haven't received any feedback from this company i have been advised since the beginning of the week that they'll call me back still nothing! I have been calling the the entire week.
This is a **** and I'm going to open a case ! see you in court
I still haven't received any feedback from this company i have been advised since the beginning of the week that they'll call me back still nothing! I have been calling the the entire week.
This is a **** and I'm going to open a case ! see you in court
S
Sibonisiwe's update18 Feb 2026, 12:48
Reviewer Update
This looks like an automated response !!
I still haven't received any feedback from this company i have been advised since the beginning of the week that they'll call me back still nothing! I have been calling the the entire week.
This is a **** and I'm going to open a case ! see you in court
I still haven't received any feedback from this company i have been advised since the beginning of the week that they'll call me back still nothing! I have been calling the the entire week.
This is a **** and I'm going to open a case ! see you in court
S
Sibonisiwe's updateReviewer Update
18 Feb 2026, 12:49Cancel my policy and refund me my money back !! this company is a **** don't use them !
S
Sibonisiwe's update18 Feb 2026, 12:49
Reviewer Update
Cancel my policy and refund me my money back !! this company is a **** don't use them !
Motorite Administrators's replyOfficial
18 Feb 2026, 12:58Dear Sibonisiwe, With reference to your complaint logged with us, kindly note that we had shared a response concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply18 Feb 2026, 12:58
Official
Dear Sibonisiwe, With reference to your complaint logged with us, kindly note that we had shared a response concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
S
Sibonisiwe's updateReviewer Update
18 Feb 2026, 14:34I did not receive any email or communication from your team.
S
Sibonisiwe's update18 Feb 2026, 14:34
Reviewer Update
I did not receive any email or communication from your team.
Motorite Administrators's replyOfficial
02 Mar 2026, 09:20Dear Sibonisiwe, With reference to your complaint logged with us, kindly note that we had shared a response concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply02 Mar 2026, 09:20
Official
Dear Sibonisiwe, With reference to your complaint logged with us, kindly note that we had shared a response concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division