JC
Jessica C
1 reviews | Active since Mar 2009
14 Dec 2023, 09:37
Delayed Authorisation of Service claim
Very bad service. Every single time my car goes in for a service, I have to wait 2 days to get it back and the delay is due to Motorite not approving in time! My current claim is T758783. The service provider doing my service is experiencing the same. We are being placed on hold for a while with no help! I am now having to fetch my car until approval is given! Total inconvenience!
Helpful (0)
Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
14 Dec 2023, 15:26Hello Jessica Chetty, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply14 Dec 2023, 15:26
Official
Hello Jessica Chetty, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
18 Dec 2023, 10:57Dear Jessica Chetty, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply18 Dec 2023, 10:57
Official
Dear Jessica Chetty, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division