1 reviews | Active since Mar 2017
Delayed authorisation
<p>I'm really unhappy at the moment with the service provided. On 2nd of march 2017 at 7am while driving to work. I noticed my brake pad getting stiff. The car wasnt braking at all and making a leaking sound when putting pressure on brake pad. I tried driving slowly until i made it to barons vw pietermaritzburg. Which they accepted the car for diagnostic and found that the brake booster was broken and needs to be replaced. Motorite was notified but till today we are still waiting for authorisation. And I don't have a car to go to work with. Barons vw claim to have sent all required documents. But still no authorisation. </p> <p> </p> <p>What is the delay?. I'm really a patient person. But I'm loosing patience now....</p>
Dear Sir/Madam,
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as these determine the overall outcome of the claim. To the very beginning of the said claim, we have yet not received the requested failure reports to afford us enough leverage to assess the claim accordingly.
We however, are constantly in contact with your preferred dealership to supply the required. We can assure you that as soon as the said information is received, we shall keep you abreast and furthermore be able to make an informed decision.
Your patience and cooperation is highly valued.
Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***
Best regards,
Dear Sir/Madam,
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as these determine the overall outcome of the claim. To the very beginning of the said claim, we have yet not received the requested failure reports to afford us enough leverage to assess the claim accordingly.
We however, are constantly in contact with your preferred dealership to supply the required. We can assure you that as soon as the said information is received, we shall keep you abreast and furthermore be able to make an informed decision.
Your patience and cooperation is highly valued.
Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***
Best regards,