RB
Roger B
1 reviews | Active since Mar 2009
27 Apr 2019, 02:49
Debit order theft!!!
Cancelled policy: TS ********** 74 Debit order ref: MOT-DO ********** 12 Date: 26/04/2019
Urgently ensure this debit order is refunded or I'll take legal action.
Is it not enough you debited me after I cancelled, which was reversed, now this!
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Motorite Administrators's replyOfficial
29 Apr 2019, 11:58 Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. During our investigation of this complaint – we established that your policy debit date is the 25th of every month. Our records indicate that the policy was duly cancelled on the 25/03/2019 due to the vehicle having been sold. However - the mag-tape was with the bank at that point to collect as both the collection and cancellation occurred on that date. It is worthy to note that we have confirmed that no further debits were taken after the 25/03/2019. With the above in mind, alternative information is required in this instance whereby we would require proof of the debit taken via a bank statement. Please forward at your earliest convenience in order for us to further investigate the matter. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division Tel No: *** Facsimile: *** Email: ***
Motorite Administrators's reply29 Apr 2019, 11:58
Official
Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. During our investigation of this complaint – we established that your policy debit date is the 25th of every month. Our records indicate that the policy was duly cancelled on the 25/03/2019 due to the vehicle having been sold. However - the mag-tape was with the bank at that point to collect as both the collection and cancellation occurred on that date. It is worthy to note that we have confirmed that no further debits were taken after the 25/03/2019. With the above in mind, alternative information is required in this instance whereby we would require proof of the debit taken via a bank statement. Please forward at your earliest convenience in order for us to further investigate the matter. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division Tel No: *** Facsimile: *** Email: ***