BT
Bonolo T
1 reviews | Active since Jun 2024
21 Jun 2024, 16:37
Daylight *******
I’m writing this review with hatred, I complained since the beginning of the year January to be precise when I wanted to take my car for service and I was told the plan is expired and till today money is being deducted on my account when I called to query that I’m told it was part of the plan how can I continue to pay R1000 for another year for something that I don’t benefit from. Motorite is a daylight *******. I called to ask for such a contract and I was told it will be sent on my email till today no contract I have received from this company.
Helpful (0)
Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
21 Jun 2024, 16:48Hello Bonolo T We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply21 Jun 2024, 16:48
Official
Hello Bonolo T We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
24 Jun 2024, 08:28Dear Bonolo T Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***7, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply24 Jun 2024, 08:28
Official
Dear Bonolo T Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***7, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
BT
Bonolo T's updateReviewer Update
25 Jun 2024, 11:51Thank you so much for clarifying this matter we have been on calls with Motorite agents and they’ve never given me clarity on the matter.
Truly appreciate it
Truly appreciate it
BT
Bonolo T's update25 Jun 2024, 11:51
Reviewer Update
Thank you so much for clarifying this matter we have been on calls with Motorite agents and they’ve never given me clarity on the matter.
Truly appreciate it
Truly appreciate it