Customer Care ,Respond ,advise and do follow-up on customers, not to abuse or take advantage of the customers ,I have a proof that i paid why i cant be refunded or they agree to cover the service repaying what i lost?

I hope this message finds you well. I am writing to formally request assistance regarding a Motorite service plan I took out in July 2021 through my vehicle finance with WesBank. Due to difficulties in reaching them in 2021 and uncer*****y about whether the plan had been successfully finalized, I unfortunately did not utilize the service benefits — even though deductions have been made regularly from my finance account. This matter recently came to my attention when I was informed that it is expiring this year. I was shocked to discover that despite not having claimed for any vehicle service, I have been paying for the plan consistently. I have confirmed to have proof of payment for few services I paid for out-of-pocket during this time. I am kindly requesting only 1. A refund or reimbur*****t for the car services I paid for myself while under the assumption that I could not access the plan, for which I have willing to forward the proof of supporting invoices and they can only consider the refund as per proof that will be forwarded. They are running to around. 2. Immediate assistance from a dedicated representative to resolve this issue, as I have been repeatedly transferred from one person to another without resolution.no directions I would appreciate it if this matter can be escalated to a supervisor or senior customer service representative. They have my contacts