1 reviews | Active since Jan 2016
Customer absolute dissatisfaction J***
<p>I cannot believe. Its been over a month and we have heard every excuse in the book and still our claim has not been refunded. Spoke to Tshepo, Willian, Saul, Dewald, Theo, and many more. I must have made over 50 calls with no response or any feedback. We just want to convey our dissapointment in the missarable treatment and service from the team at Motorite. Authorization number J ********** , D Goosen. My new contact number is ********** 824.</p>
Dear Sir,
Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for co-operation and patience herein.
Kind Regards,
Motorite Administrators (Pty) Ltd
Risk Management Complaints Division
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for co-operation and patience herein.
Kind Regards,
Motorite Administrators (Pty) Ltd
Risk Management Complaints Division
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency – the claims department have advised that all the necessary documentation has been received and has been sent to claims management for sign off whereby thereafter the payment will be processed. Kindly not that payments are usually processed within 7-10 working days – however I will endeavour to have this processed sooner.
Motorite do apologise for any inconvenience caused here – we do pride ourselves on superior customer service and will therefore further investigate the turnaround time of your refund.
Kind Regards,
Motorite Administrators (Pty) Ltd
Risk Management Complaints Division
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency – the claims department have advised that all the necessary documentation has been received and has been sent to claims management for sign off whereby thereafter the payment will be processed. Kindly not that payments are usually processed within 7-10 working days – however I will endeavour to have this processed sooner.
Motorite do apologise for any inconvenience caused here – we do pride ourselves on superior customer service and will therefore further investigate the turnaround time of your refund.
Kind Regards,
Motorite Administrators (Pty) Ltd
Risk Management Complaints Division
Telephone *** Facsimile ***
Mailto: ***