******, SKELEMS - EXCUSED NOT TO PAY

Dear Madam, Motorite has reviewed your complaint and duly noted your comments. The product that forms the basis of this complaint is a WesBank top-up maintenance plan administered by Motorite Administrators (Pty) Ltd. The top-up maintenance plan provides cover for maintenance and mechanical repairs needed by the vehicle because of normal wear and tear and in accordance with the maintenance schedule as scheduled by the manufacturer. The top-up maintenance plan incepted on the 03/10/2017 at 0 km This plan was sold to you as a top up on your vehicles built-in manufacturer service plan whereby this type of plan runs concurrently with the relevant manufacturer parameters, in this instance 5 years and up to 90 000 km - the expiry of this plan is dependent on whichever is reached first. Our records indicate that your top-up maintenance plan expired as per the last claim logged on the 30/10/2019 @ 90 447 km. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division