Complaint
I would like to submit my grivience with regard to my recent claim with Motorite. My claim was partially attended to, where a small portion was paid and the bigger portion was paid by myself. The bigger portion was as a result of damages of the engine. I'm of the view that further assessment could have been made by Motorite. I submitted my complaint and I'm not happy with their outcome and Motorite not sending an assessor for further clarification.
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Replies (2)
Motorite Administrators's replyOfficial
07 Jun 2022, 14:24Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TS*** (***) - T574104TIA Reference/Case Number: ***9 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply07 Jun 2022, 14:24
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TS*** (***) - T574104TIA Reference/Case Number: ***9 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
07 Jun 2022, 16:37Dear Sir,
With reference to your complaint logged with MotoVantage on the 07/06/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 07/06/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply07 Jun 2022, 16:37
Official
Dear Sir,
With reference to your complaint logged with MotoVantage on the 07/06/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 07/06/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division