SH
Stacey H
1 reviews | Active since Nov 2022
26 Jul 2023, 19:10
******* company!
Lord have mercy because this is the worst warrenty plan ever!!! They are taking almost two months to get back to me about a claim for a car I cannot drive!!! They Force BMW to strip the car cost more than 13k and after 1 and a half months they say they only cover 8k!!! They are lazy and just in it to take your monthly installments!! We had to call them everyday to ask if they had responded to the dealership!! By far the most heartless company I’ve ever come across! They will leave you high and dry and not give a damn! Almost 2 months without a car and all they say is they cover 8k out of a 100k quote!!!!! *******
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Replies (2)
Motorite Administrators's replyOfficial
27 Jul 2023, 08:11Dear Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***8 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply27 Jul 2023, 08:11
Official
Dear Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***8 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
27 Jul 2023, 16:33Dear Madam, With reference to your complaint logged with Motorite, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply27 Jul 2023, 16:33
Official
Dear Madam, With reference to your complaint logged with Motorite, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division