Clim Rejected As Motorite are Not Motoring Experts!!

Had no issues with Motorite up until it came time to claim

I have a maintenance plan with Motorite and they were happy to take the money for it. They honoured some claims but in July 2022, my car was due for a service and maintenance and I took my car to Mercedes-Benz

Motorite approved everything except for possibly the most important part! The air intake hose is plastic and sits close to the engine and over time it becomes brittle (as evidenced by the plastic pieces and damaged hose on the car). They expect you to maintain your car correctly but they denied my claim for a new air intake hose for the car. How do you sent a part is vital in blowing cold air into to engine and keeping dirt and hot air out? This would eventually lead to engine failure.

Motorite stated that they won’t cover the claim as damage is due to an external source, but since when is heat from an engine an external source? It is well known in the motoring industry that air intake hoses perish over time due to the heat of the engine, yet Motorite does not accept that. This makes me lose all faith in Motorite and suffice to say I will never pay a Motorite plan ever again