1 reviews | Active since Dec 2014
Claims handling
To whom this may concern <br> <br> Please be advised that I am a dissatisfied client <br> <br> On the 29/01/2015 a claim was authorized for payment of R2500<br> As a person by the name of Ian advise that I was first fully covered for a pat that cost me R6000<br> A was satisfied with the R2500 <br> The problem is now that I have to pay my mechanic the full amount to get the release of my vehicle <br> As motorite do not want to pay out the claim amount<br> And clearly they pride them self by treating customers fairly and they trained staff <br> For me they are not so well informed about their claims process as I spoke with a consultant Clint <br> Who have been given me the run around <br> Clearly they need to send the consultants back for product training <br> I am deeply saddened on how this claim was treated and will advise people not to let them fool you at the dealership <br> In buying this product form motorite as they just want to make money out of the consumer <br> <br> Kind regard <br>
As discussed with Melissa, you are aware that the original invoice sent via e-mail on the 29th January 2015 was incomplete, an updated version was requested but not yet received, you confirmed via e-mail on the 23rd of February that the original updated version had not yet been sent to us and that you would post it that same day. We received the invoice via e-mail this AM so the claim will be paid today.
thank you and
kind regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
As discussed with Melissa, you are aware that the original invoice sent via e-mail on the 29th January 2015 was incomplete, an updated version was requested but not yet received, you confirmed via e-mail on the 23rd of February that the original updated version had not yet been sent to us and that you would post it that same day. We received the invoice via e-mail this AM so the claim will be paid today.
thank you and
kind regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***