Claims Department

Dear Madam,  As per the manufacturer’s specifications, your vehicle has a standard service interval of every 15 000 km or 12 months whichever occurs first with the applicable service leeway’s being 1 500 km or 30 days either side of the service parameter reached first, that being time or kilometres.  Therefore, as per the 90 000 km service due the earliest the vehicle may be presented is at 88 500 km and the latest being 91 500 km. However I’m unaware as to the date of the last service done and there you will have to apply the 12 month period with the applicable leeways to ascertain if the vehicle is due by mileage or time – as either could be reached first.  We hope this is sufficient to solve the issue and clear any remaining inconvenience.  Thank you for your cooperation and patience herein. Kind Regards, 

 Risk Management Complaints Division