Claim still not finalised after 11 days without a vehicle

<p>I booked my vehicle in for a routine check on 21st Feb 2017 and was informed by the dealership that the Turbo unit need to be replaced. A claim was logged with Motorite to cover the cost of replacing the unit. At first a request was made by Motorite to have the parts stripped and send photos for assessment. 8 days later an assesor was sent out from Motorite to assess and provide a report. On the 11th day after the claim was logged Motorite send a request to the dealer to submit a request to the Manufacturer for 'goodwill Assistance' - the car is outside it's warranty period on a FULL motor plan with Motorite. I am yet to have any feedback from Motorite management after numerous calls and e-mails requesting to speak to a manager.</p> <p> </p>