Claim rejected

Hi- when joined my policy with Motorite agreement was that I will get 3 services if i remember correctly and I will get the 4th one for free. so recently my 4th service got rejected<br> cause my 3 services have been provided, when I inquired about the 4th they said they don't know anything about that and can not assist me. what made me more angry is that when I asked if <br> they can perhaps check on their system they told they can only assist me if I can give them with the date and name of the person who assisted me 1 year 5 months ago which clearly I wont remember<br> the name of the person whom i only spoken to on the phone once in my life, I don't was i suppose to keep in touch with him/her?, I find this very jokey and unprofessional they are the one who can <br> provide with such information they are the one whose behind the system/database they can pull out the call and records. At the end of the day i'll continue paying them but my last service will still be declined.<br> I really thought they were trust worthy as they were recommended to my another well know FSP, It is really disappointing.