SM
Sinethemba M
1 reviews | Active since Mar 2012
02 Sept 2015, 08:12
Claim refered to as a big claim!
I have a ford ranger that has been stuck at the garage for the past 2 days due to failure of injectors. I understand William is assisting with this claim and l have been getting him the required documentation. My worry is he wants the vehicle stripped to test the injectors after i have paid for the diagnostic test of which ford sent him the report. He also stated that this is a big claim! Like for real, isnt that the whole idea behind insurance. I would like to know if this car will be paid for and when because its also expensive to make follow ups.
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Motorite Administrators's replyOfficial
02 Sept 2015, 09:58Hello Siner140,
Dear Client,
Our records indicate that your claim has been administered in accordance with the policy terms and conditions. The delay came about as we had to wait for your vehicles service record as well as an injector test report to confirm the failure of the injectors. The service record was later received however no injector test report was provided - therefore no failure could be confirmed to the vehicles injectors. The claim for the replacement of your vehicles glow plugs was however authorized. With reference to your comments regarding William referring to this as a big claim - William advised that this was a high value claim and he would be sending out an assessor to assess the liability. Should you have any further enquiries regarding your claim - please feel free to contact us.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Client,
Our records indicate that your claim has been administered in accordance with the policy terms and conditions. The delay came about as we had to wait for your vehicles service record as well as an injector test report to confirm the failure of the injectors. The service record was later received however no injector test report was provided - therefore no failure could be confirmed to the vehicles injectors. The claim for the replacement of your vehicles glow plugs was however authorized. With reference to your comments regarding William referring to this as a big claim - William advised that this was a high value claim and he would be sending out an assessor to assess the liability. Should you have any further enquiries regarding your claim - please feel free to contact us.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Motorite Administrators's reply02 Sept 2015, 09:58
Official
Hello Siner140,
Dear Client,
Our records indicate that your claim has been administered in accordance with the policy terms and conditions. The delay came about as we had to wait for your vehicles service record as well as an injector test report to confirm the failure of the injectors. The service record was later received however no injector test report was provided - therefore no failure could be confirmed to the vehicles injectors. The claim for the replacement of your vehicles glow plugs was however authorized. With reference to your comments regarding William referring to this as a big claim - William advised that this was a high value claim and he would be sending out an assessor to assess the liability. Should you have any further enquiries regarding your claim - please feel free to contact us.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Client,
Our records indicate that your claim has been administered in accordance with the policy terms and conditions. The delay came about as we had to wait for your vehicles service record as well as an injector test report to confirm the failure of the injectors. The service record was later received however no injector test report was provided - therefore no failure could be confirmed to the vehicles injectors. The claim for the replacement of your vehicles glow plugs was however authorized. With reference to your comments regarding William referring to this as a big claim - William advised that this was a high value claim and he would be sending out an assessor to assess the liability. Should you have any further enquiries regarding your claim - please feel free to contact us.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***