H(B
Hendrina (Rienie) Beukes
1 reviews | Active since Oct 2022
21 Sept 2023, 15:56
claim
I logged a claim on the 29th of August for a michanical failure. The first documents was sent on the 30th of August. After numerous emails to find out what is going on with my claim the claim was only loaded on the 8th of September after I spoke to 3agents. Then they only notify my today the 21st of September that I need to load 2claims for the 2 compartments that broke down so now I have to start the processes from the start.
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Motorite Administrators's replyOfficial
21 Sept 2023, 16:22Dear Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply21 Sept 2023, 16:22
Official
Dear Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
22 Sept 2023, 10:49Dear Madam, With reference to your complaint logged with Motorite, complaint reference number ***4, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply22 Sept 2023, 10:49
Official
Dear Madam, With reference to your complaint logged with Motorite, complaint reference number ***4, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division