LD
Letlhogonolo D
1 reviews | Active since Nov 2020
06 Sept 2023, 08:49
Car service
I took my car to Ford for clutch plate issue and the dealer contacted Motorite to obtain authorization for the parts that are required. The quote sent to them was around R59 000 however they responded to say the limit cover is R6 000 how rediculous is that?! Is this a ******* game? I took this insurance being told that whenever i need to repair certain things i will be covered. Its useless to have this cover if your ways of de*****ing me. I want this matter resolved if not rather refund me my cover money and part ways. This is not fair at all
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Motorite Administrators's replyOfficial
06 Sept 2023, 09:00Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TS*** (***5)TIA Reference/Case Number: ***6 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply06 Sept 2023, 09:00
Official
Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TS*** (***5)TIA Reference/Case Number: ***6 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
06 Sept 2023, 11:23Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply06 Sept 2023, 11:23
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division