1 reviews | Active since Dec 2019
Cancelled service plan refund held for no reason
Good Day. I have had a service plan with motorite for my polo vivo for only 2 months then had to cancel because I have traded in the car, I have been calling motorite almost every Day since mod November 2019 have forward all the necessary documents and settlements letters from my fiance house so they can process the cancellation and pay the refund back to Vw financial services which must be paid back to me with no luck, every time I call am told that they have sent a request to cancellation department and awaiting feedback.
I made a call to my finance house to assist and they wrote an email to motorite then finally on 20 December 2019 the account was canceled and was promised that the money will reflect on Vw finance statement on Tuesday 24 December I should contact them on Tuesday which is today guess what no refund was paid and when I contact motorite and taken from pillar to post the lady by the name Anna-marie van den Burg promised to get me proof that the money was paid but when I called to check if she got the said proof she refused to come to the line and claimed to be busy and to be on lunch at 11am. my policy number ***.spoke to Vivian who called cancellation department and they said the money will be processed today the will be paid on Friday I must check with Vw finance house nextweek Tuesday which is the same story they told me last week Tuesday that I must check Tuesday 24 but still there is nothing.
I am so feed up of the poor customer service I received from motorite administrators and their way of doing business.
hello peter you are my last hope,I need that money it's festives and was hoping to get my refund before Christmas but hey and still eating for feedback as they always say.
Motorite has reviewed your complaint and duly noted your comments. Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding. Kind Regards,
Risk Management Complaints Division
Motorite has reviewed your complaint and duly noted your comments. Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding. Kind Regards,
Risk Management Complaints Division
Today still payment have not been made i am taken from pillar to post no direct answer is given always when I follow up via email with Alison Fiji I am told that (am top of it)but no feedback is given to me.
Today I emailed and was told that the request was sent out to their developers to release the funds but when I asked when will that happen no answer is provided. I am sick and tired of poor customer service I keep on getting from motorite administrators they got paid but I am told they have installed new system and it's giving them errors when trying to pay my refund back to my finance house how and why kind of error I don't know.
motorite please pay my refund back please we are now o the 3rd month since I requested the cancellation which is a process of 30 days as i was told previously by them.
all I need is motorite to do right by me it's easier for them to collect money from clients but difficult to pay back if there is a refund.
this is now a matter of urgency I can not wait any longer than I did.
Today still payment have not been made i am taken from pillar to post no direct answer is given always when I follow up via email with Alison Fiji I am told that (am top of it)but no feedback is given to me.
Today I emailed and was told that the request was sent out to their developers to release the funds but when I asked when will that happen no answer is provided. I am sick and tired of poor customer service I keep on getting from motorite administrators they got paid but I am told they have installed new system and it's giving them errors when trying to pay my refund back to my finance house how and why kind of error I don't know.
motorite please pay my refund back please we are now o the 3rd month since I requested the cancellation which is a process of 30 days as i was told previously by them.
all I need is motorite to do right by me it's easier for them to collect money from clients but difficult to pay back if there is a refund.
this is now a matter of urgency I can not wait any longer than I did.
We have done a critical look at your concerns and endeavour to solve this problem as soon as we possibly can.
At present - we cannot advise on when this will be processed however, this is a promise to pay the amount specified.
I want to extend our apologies and deeply regret the negative experience and inconvenience that this must have caused you. We understand that waiting for a resolution to a problem is rather frustrating, and we're sorry we put you in that situation. In addition - to help make it better, we are doing a full analysis on this issue, the root cause, the impact, and how to prevent this from happening again. I sincerely appreciate your patience with us as we work to resolve this issue. Kind Regards,
Risk Management Complaints Division
We have done a critical look at your concerns and endeavour to solve this problem as soon as we possibly can.
At present - we cannot advise on when this will be processed however, this is a promise to pay the amount specified.
I want to extend our apologies and deeply regret the negative experience and inconvenience that this must have caused you. We understand that waiting for a resolution to a problem is rather frustrating, and we're sorry we put you in that situation. In addition - to help make it better, we are doing a full analysis on this issue, the root cause, the impact, and how to prevent this from happening again. I sincerely appreciate your patience with us as we work to resolve this issue. Kind Regards,
Risk Management Complaints Division